Retaining Customers Video

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What customers love

What Customers Love

If the statistics are to be believed it is seventeen times more expensive to find and sell to a new customer than it is to sell to an existing customer and 67% of the customers that leave you leave simply because you don't pay them enough attention.

How much better would it be if your customers felt your love and loved you back?

The presentation below identifies ten customer centred themes that will have your customers loving you, and with the input of the audience attempts to prioritise these themes.

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You would expect, and it has historically been the case that there is nothing like a disaster to turn up a leader, hence the phrase “cometh the hour, cometh the man.”